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How the Hospitality Industry is Using Technology to Improve Guest Experience

Tech-supported CX has become a key differentiator for hospitality.

Graph depicting Pressure to Deliver on Digital CX Comes from Many Different Departments

IDG Study: Everyone Is Looking to IT to Improve Customer Experience

IT leaders will play a key role in the digital transformation of CX.

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How IT Leaders Can Position Customer Experience Initiatives for Success

The push to transform CX creates a leadership opportunity for IT decision makers.

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Why Advanced Network Tech is Key to Winning the “Loyalty Battle” in Hospitality

The editors of Hospitality Technology magazine interview Comcast Business’ Donna Cobb to discuss the rapidly evolving consumer expectations in the hospitality space and why hospitality providers must keep pace with the right technology foundation.

Accelerating Financial Services’ Digital Transformation

Financial services companies face multiple challenges that are driving the need for digital transformation (DX). The proliferation of mobile applications, spurred by the demands of new consumers with radically different views of how banking should be done, have added substantial complexity to how financial services are provided. This white paper explores the evolution of financial services offerings, the evolving demands of customers who expect frictionless experiences and the new requirements shaping how network infrastructure must evolve to meet these new demands.

How Predictive Analytics & A Strong Network Create Delightful Customer Experiences

In today’s digital business environment, organizations thrive or perish based on their customer experience (CX). Predictive analytics are emerging as a tool for organizations to be proactive, not reactive, in serving personalized CX and understanding the needs of the market in general. In turn, companies will need to evolve their networks to support the data volume and speed that an analytics-centric business strategy requires.

Reducing Business Friction to Deliver Better Experiences

Across all industries, friction of any kind can make the difference between repeat customers and lost revenue opportunities for businesses. Learn about the impact of business friction, and how businesses can avoid friction with the right network infrastructure.

The 6 Most Valuable Insights You Can Gather From Your Guest WiFi Network

Modern analytics have moved guest WiFi from a consumer-goodwill cost center to a source of valuable information about your customers and preferences, as well as trends and patterns around your business. Your guest WiFi data can provide valuable information you can use to enhance customer experience, reimagine marketing, and drive new revenue.

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How Small Business Owners Can Build Community with Social Media

Life is busy as a small business owner, with many forgoing vacations and avoiding time out of the office. With the right technology solutions, though, small business owners can build efficiencies and stay connected (or as connected as they want to be) from anywhere.

Keeping Pace in Hospitality Means Delivering Technology that Makes Guests Feel at Home

To keep pace with consumer expectations and increase loyalty and revenue, the hospitality industry will need to offer a host of technology-enabled experiences, from high-quality in-room entertainment and guest service mobile apps to voice capabilities and personalization. Enabling these next generation hospitality experiences will require hotels to have the foundational technology in place, including wide-area connectivity, robust wireless service, back-office integration, and overall network security.