This report by IDC provides retail leaders with insights into future business scenarios and their associated technology impacts. This year’s predictions suggest that retailers are aggressively pursuing new paths to growth but not forgetting to work on reducing complexity, where unnecessary costs hide. The retail industry is continuing to transform before our eyes, successfully navigating new dynamics that require technology investments to support resiliency and agility in the coming years. As retailers continue to manage through seismic change, both IT and line-of-business executives will find clear guidance in this document on how technology priorities and implementation strategies should be adapted to current realities.

Download the full report to explore these trends:

• Digital First: Retail enterprises will become more connected and automated, integrating technologies like computer vision and AI to optimize processes and enhance service.

• AI Everywhere: Retailers are investing heavily in AI, ML, and NLP, moving from being data-rich to data-driven, and launching new initiatives for real-time engagement.

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• Optimizing Operations: Retailers are innovating operations with data-driven approaches, focusing on sustainability and seamless supply chain management for improved efficiency and customer experience.

• Experience and Engagement: Omni-channel commerce is evolving with AI, voice, AR/VR, and robotics, enhancing all aspects of customer experience from discovery to service.